Privacy Policy

Innate Research LLC (“Innate Research,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit or make a purchase from our website (the “Website”).

By using the Website, you consent to the data practices described in this Privacy Policy.

This Privacy Policy applies to:

• Visitors to the Website
• Customers who place orders
• Individuals who communicate with us electronically

It does not apply to third-party websites, payment processors, or services not operated by Innate Research.

A. Information You Provide Directly

When you interact with the Website, we may collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history
• Communications with customer support

Payment information is processed by third-party payment processors and is not stored by Innate Research.

B. Automatically Collected Information

When you access the Website, we may automatically collect:

• IP address
• Device type and browser information
• Pages visited and interaction data
• Date/time stamps
• Referring URLs

This data is used for security, analytics, and site functionality.

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Remember user preferences
• Analyze traffic and usage patterns
• Prevent fraud and abuse

Cookie Categories:

• Strictly Necessary Cookies – required for site operation
• Analytics Cookies – help us understand site usage
• Functional Cookies – remember preferences

You may control cookies through your browser settings. Disabling cookies may affect site functionality.

We use collected information to:

• Process and fulfill orders
• Communicate about purchases or inquiries
• Provide customer support
• Detect and prevent fraud
• Improve Website performance and user experience
• Comply with legal and regulatory obligations

We do not sell personal information.

We may share information with trusted third parties strictly for business purposes, including:

• Payment processors (PCI-compliant)
• Shipping carriers
• Hosting and infrastructure providers
• Fraud prevention and security services
• Analytics providers

All third parties are required to safeguard information and use it only for authorized purposes.

By submitting your email through the Website, you consent to receive transactional and promotional communications from Innate Research. You may unsubscribe at any time using the unsubscribe link included in marketing emails.

We retain personal information only as long as necessary to:

• Fulfill transactions
• Comply with legal and accounting obligations
• Resolve disputes
• Enforce agreements

Retention periods vary based on data type and legal requirements.

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

A. California Residents (CCPA / CPRA)

If you are a California resident, you have the right to:

• Request access to personal information collected
• Request deletion of personal information
• Request correction of inaccurate data
• Opt out of the sale or sharing of personal information (we do not sell data)
• Receive non-discriminatory treatment for exercising rights

To submit a request:

• Phone: 615-878-9416
• Email: support@innateresearch.com

Requests will be verified using information associated with your account or transaction.

B. GDPR Rights (Where Applicable)

If you are located in a jurisdiction covered by the GDPR, you may have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

Requests may be submitted via support@innateresearch.com.

The Website is not intended for individuals under the age of 21.

We do not knowingly collect personal information from minors.

If you believe a minor has provided information, please contact us for removal.

The Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy at any time.

Updates will be reflected by the “Last Updated” date.

Continued use of the Website constitutes acceptance of the revised policy.

For privacy-related questions or requests, contact:

• Innate Research
• support@innateresearch.com
• 615-878-9416